Data Privacy Policy

This Privacy Policy explains how we collect, use, store and protect information when you use our website or related services. We take user privacy seriously and handle personal information with care. Please read this page to understand what information may be collected, why we use it and the choices available to you.

Information we collect

The information we collect depends on how you use the website and which services you access. It may include account data, details you provide to us, technical information about your device and records of transactions or other activity.

Personal data

Personal information may include your name, date of birth, address, email address, telephone number and account preferences. If identity or account checks are needed, we may also request documents or other information to confirm the details you have provided. Please only submit information through the relevant secure channels.

Technical and activity data

When you visit the website, we may receive technical data such as your IP address, browser type, device details, operating system, language settings and information about how the pages are used. This may include access times, pages viewed, clicks and error reports. We use this information to maintain the website, understand user activity and help protect accounts.

Transactional data

We may keep records of deposits, withdrawals and other account transactions, including the payment method, transaction amount, currency, status and date. Payment details are handled through relevant payment providers. We do not need to retain full payment card details where these are processed by a provider.

How we use information

We use information to operate and maintain accounts, respond to requests, process transactions, verify account details where necessary, prevent misuse and support account protection. We may also use technical and activity data to troubleshoot issues, improve website performance and maintain accurate business records. Information is used only for purposes connected with providing and managing the services or meeting applicable requirements.

Information storage and protection

We use appropriate access controls and security measures to help protect personal information from unauthorised access, loss, alteration or disclosure. Access is limited to people and service providers who need the information for their work. No method of storing or transferring data can be guaranteed to be completely secure, so please keep your account details private and contact us if you suspect unauthorised access.

Cookies and tracking technologies

Cookies and similar technologies may be used to support essential website functions, remember preferences, maintain sessions and understand how the website is used. You can manage cookies through your browser settings. Disabling some cookies may affect how certain website features work.

Sharing information with third parties

We may share relevant information with third-party providers that help operate the website, process payments, provide technical services or support account checks. These providers are expected to handle information securely and use it only to provide their services. We may also disclose information where needed to address security concerns, protect users or respond to a valid request.

Your privacy rights

You may ask us about the personal information associated with your account and request access, correction or deletion where appropriate. You can also contact us with questions about how your information is used. Some information may need to be retained for operational, security or record-keeping reasons. We will review requests and explain if we cannot carry them out in full.

Updates to this policy

We may update this Privacy Policy when our information practices change. The latest version will be published on this page. Please check it from time to time to stay informed about how we handle personal information.