Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Reach us via live chat for fast replies, or use email and phone for verification, payments and account enquiries. We aim to respond promptly and will assist with withdrawals, verification and basic troubleshooting. For urgent matters please use live chat; for documentation and formal requests use email and we will follow up during working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, response within 24 hours) |
| General enquiries | [email protected] (email) |
| Affiliate enquiries | [email protected] (email, partner team) |
| Phone | +44 20 7946 1257 (call centre) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or matters that need an explanation or supporting documents. Include a clear subject line and up-to-date contact details to help avoid delays. Kaiser Slots has closed, so check that an official contact channel is still available before sending any personal information.
Contact Form
Response Time
Our support team aims to reply promptly. Most enquiries are answered within one business day. Simple account and payment questions are often resolved faster, while cases requiring verification, third-party checks, or detailed investigations may take longer depending on complexity. If you need faster help, use live chat where available for the quickest response.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Tell us about bugs, missing features or promotions you'd like to see, and we'll review every message carefully. Your input helps shape updates to games, payments and support. Share your thoughts via the feedback form or email [email protected]. We read submissions regularly and use them to make the experience clearer and more reliable.